1. General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
2. Delivery Location
Items offered on our website are only available for delivery to addresses provided in the shipping information provided by consumer. We also accept orders from international customers who are shipping to addresses. Please Be Aware that some orders may not be able to be delivered to your address due to geographical restraints. Please email ShopSpadeOnline@gmail.com if you are inquiring to see if your items can be delivered to your region.
3. Delivery Time
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Unless there are exceptional circumstances, we make every effort to fulfill your order within [15-30] business days of the date of your order. Orders may be received within the 15-day shipping window and may be received within the 30-day window based on seasonal changes. Business days are Monday through Friday, except holidays.
Please note we do not ship on [Sundays].
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
SHOP SPADE products are fulfilled from merchants World Wide, which can directly affect processing and shipping times. It is SHOP SPADE's mission to provide your products to you in the most timely manner with effective communication to our consumers.
4. Delivery Instructions
Please provide additional delivery information at checkout prior to placing your order. In the event that you did not include this in your order, please email ShopSpadeOnline@gmail.com.
5. Shipping Costs
Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.
Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.
Sales tax is charged according to the province or territory to which the item is shipped.
6. Damaged Items in Transport
If there is any damage to the packaging on delivery, contact us immediately at ShopSpadeOnline@gmail.com.
If you have any questions about the delivery and shipment or your order, please contact us at ShopSpadeOnline@gmail.com